Important: The Button Remote for Apple TV is designed to work out of the box, provided you have line of sight.

If you have line of sight and the Button Remote is not communicating with the Apple TV (the Apple TV just blinks when you press buttons), there is likely a conflict with an older non Siri Apple TV remote or Logitech Harmony Remote.

See below for troubleshooting and fixing this issue or request a call.

If you do not have line of sight and have the Bluetooth Edition of the Button Remote, click here for step-by-step pairing instructions.

To fix the conflict, please follow the instructions below.

First do a factory reset of the Button Remote:

1. [MENU] + [STOP] key for 3 seconds.

2. The Factory reset will be initialized as LED blinks 5 times.

3. Factory Reset initializes the remote settings.

Need additional help? Our support team is available for phone support for you or you family member. Email and request a call!


If you have a Logitech Harmony remote, you will need to unlink to the Apple TV.

Navigate to the Devices menu on your Harmony remote LCD screen.

Select Apple TV, and while pointing your remote at your Apple TV box, select Unpair.

Unplug the Apple TV for 6 seconds and plug back in.

Restart the Apple TV.Your Button Remote for Apple TV should now respond to all commands sent from Harmony.

If you have an older Apple Remote (non Siri Remote) that looks like these below or another Infrared remote that was paired with the Apple TV, you may need to unpair them.

You can find the instructions below and on the Apple Support Site.

Unlink your Apple Remote to your Apple TV.

On your Apple Remote, hold down Menu and Left for six seconds.

Then on your Apple TV, look for a broken chain above an icon of a remote.

Unplug your Apple TV from the wall power outlet.

Wait at least six seconds, then plug it back in.

The Button Remote should now be working properly.

You can find these instructions as well on the Apple TV Support page

Apple TV remote 2nd generation

If that does not work, the fix we have discovered is a “Reset and Update” in the Apple TV settings.

Go to System > Reset, then select Reset and Update.

Selecting this option restores your Apple TV to factory settings, erases all settings and information, and updates to the latest tvOS version.

We have consistently seen this work to solve this issue with our customers.

We recommend a software update and restart first as the "Reset and Restart” may have you re-login into your accounts.

It is important to enable "One Home Screen" in iCloud settings in your Apple TV settings, apps will automatically download but again you may need to log back into some of your apps.

If you have more than one Apple TV associated with the same Apple ID, you can keep the same appearance and apps for each device.

This makes it seamless to switch between an Apple TV in the bedroom and one in the living room, for example:

Open Settings App on Apple TV.
Go to Users and Accounts > [default user account name] and turn on One Home Screen

Another discovery from one of our customers is if you use the Remote App when logging into apps, it will use iCloud Keychain to remember your login (to help ease that process).

Once the Apple TV resets, the Function101 Button Remote will now work properly.

If at any point you need help, please contact our support team and we can be available for phone support.

Are you looking for the Function101 Button Remote Support and FAQ Page?  Click HERE.